Help and FAQ

I just ordered my item online. How long before you ship it out? Is it not 25 days online too?

All items are custom orders and are individually produced, please allow 15 business days for them to ship.

I just left an event and did not purchase anything. Is there a place where I can buy these items in person or is online the only option?

Some items are event specific, but most are further offered online after the event finishes.

I just noticed some damage to the back of the Hoodie I purchased. Can I return it for one that isn't damaged?

Yes certainly! Please email orders@teamip.com and we will be happy to exchange it.